Refund policy

Returns & Exchanges Policy

Manor Hats  will happily return/exchange any item you are not satisfied with in accordance with the Terms & Conditions of our Returns Policy as follows:

• Any item returned must be unworn, unblemished and in its original condition of purchase.
• Manor Hats is not obliged to accept any returned item with obvious signs of wear or damage.
• If you are not satisfied with your order, refunds or exchanges may only be approved if returned within 30 days of initial purchase.
  
• All online purchases should be returned to us at the following address: 3 Tern Drive Burleigh Waters 4220 Qld
• Customers are responsible for shipping costs of returns unless the return is the result of item/shipping error on our part. Shipping and handling fees are not refundable under all other circumstances.
• If you have received a faulty or incorrect item, Manor Hats will happily exchange the item and facilitate all associated shipping costs. We strongly advise that you notify us immediately if you receive a faulty or incorrect item. The 30-day return policy criteria still apply.
• When returning an item, please ensure that it is packed safely and securely using its original packaging (or equivalent quality). The Hat Project cannot be held responsible for any damage caused during third-party shipping.
• To expedite approval of your return, please ensure all above conditions are met. We are unable to offer refunds wherever policy conditions are breached.
• All approved returns will be refunded via the original payment method used for purchase.